News & Articles

Hotel Booking Solutions: Relevant Tool for Rough Times Ahead

October 10th, 2008

Hotel Internet marketing presents a very efficient means for accommodation providers to sell directly to consumers. Considering that hotels are among the cleverest direct marketers across all industries, you would expect that they will be ahead of the pack when it comes to cutting edge web marketing trends. But sadly, a big number of hoteliers do not even come close to understanding the inherent capacity of the Internet to spur business growth.

Many hotels – most especially the smaller ones – have not even considered integrating hotel reservation software in their websites. Worse, some hoteliers are being duped by intermediate agencies online that do not even have a clue about the hospitality industry. These are, in a big part, brought about by the absence of comprehensive online marketing solutions.

But rather than refusing to adopt online marketing strategies and use hotel booking solutions, accommodation providers should look for ways to effectively integrate Internet strategies into their businesses. This can be particularly helpful now that the travel and hospitality industry is feeling the heat from the global economic slowdown.

Today, it is not surprising to hear plummeting hotel rates and booking cancellations. Even corporate travel accounts are renegotiating deals with accommodation providers, and that could mean a considerable drop in family and leisure travel as well. So what can you do? Consolidating your Internet marketing strategies and using hotel booking solutions that can elevate your guests’ experience on your website can help you in more ways than one.

As to your booking engine, you do not have to worry about spending a lot. You can find several hotel reservation software providers or you can consult your website developer, if you have one. But if you do decide to integrate a reservation system in your website, you need to know certain software aspects that can negatively affect web visitor behavior and, in turn, influence their hotel booking decisions. Here they are:

Requiring Membership Accounts

When it comes to hotel booking solutions, you must try to make things simple. Hence, requiring web visitors to open a membership account (free or otherwise) before they can reserve rooms on your site is an unnecessary barrier which, to web visitors, can be such a hassle. Come to think of it, if your main purpose for requiring membership sign-up is to obtain guest contact information, you can get plenty of those details as they go through the online booking process.

Lengthy Reservation Processing

Just like any online business solution, hotel reservation software that takes too long to process a single transaction can deter web visitors from booking with you. Again, keep things simple. The fewer mouse clicks necessary to compete an online reservation in your hotel, the better.

Absence or Lack of Confirmation

When guests use online hotel reservation software, they expect to receive instant confirmation. It’s not an issue about you being a trustworthy accommodation provider or not; rather it’s all about your guests knowing that their booking has been received and that a room is waiting for them when they arrive in your hotel. So make sure the hotel booking solutions you use can provide your guests with confirmation notice whether in printable format, through their email, or both.

Outdated Information

For potential guests, nothing can be more annoying than having to go through all the reservation process only to find out that the room (or holiday package) they are trying to book is already unavailable. The operative word in hotel booking solutions is real-time. Always make sure that the information displayed on your website and booking engine is accurate and up to date.

So there you have it. Integrating reservation software into your website as part of your overall hotel Internet marketing can definitely boost your business. Just make sure you avoid the common pitfalls that can ruin your hotel booking solutions.

Hotel Internet Marketing Buoys Up Hoteliers in Down Economy

October 3rd, 2008

Today’s global economic situation is in a downward trend. Hoteliers are starting to feel the pinch as the hospitality industry — just like other major business activities — takes a beating from a lackluster economic environment. To cope with current conditions, hoteliers need to modify or reconsider their marketing game plan. Sticking to tried-and-tested marketing techniques can be the difference between pulling through and closing shop.

More than ever, hotel Internet marketing has become the weapon of choice for many hoteliers to help them attain revenue objectives. Recent studies have shown that hotels smart enough to take advantage of the Internet, complete with hotel booking solutions in their websites, are profiting even in a plummeting economic environment such as now.

This should not surprise you at all. For one, hotel Internet marketing solutions allow hotels to maximize their revenue potential. As a part of any comprehensive online marketing strategy, hotel reservation systems provide hoteliers the ability to offer instant bookings to guests, at the same time reducing marketing costs and time spent by hotel staff on each guest reservation.

A big part of the success via hotel Internet marketing is the fact that people are more inclined or pressed to look for the best deals in everything they buy. When you talk about getting the best deals, Internet shopping is on top of everyone’s mind. In fact, according to industry research, more than 80% of travel consumers are now taking advantage of the Internet when planning and transacting business. This now makes the Internet the most significant distribution channel for the industry as a whole.

But to really benefit from hotel Internet marketing solutions, hoteliers must make sure that the hotel web page design really works for them. To succeed in an Internet driven market place, accommodation providers must not only guarantee that their hotel reservation software works, they should also put special attention to the website’s overall look and feel. For instance, a good hotel website should at least contain descriptions and images of the amenities, entertainment and dining facilities, the rooms, and the hotel itself.

Indeed, an effective hotel Internet marketing strategy plays a big part in ensuring a hotel’s survival in dire situations. Whether the economic downturn will ease in a few months or after several years, it’s good to know that Internet marketing for hotels offers hoteliers a gateway for greater competitive advantage and increased revenues.

DirectWithHotels